Account Creation

After speaking with Serenity Pet Care Professionals LLC via e-mail, phone, or text to confirm that we can provide the service you need, the next step is making a Precise Petcare account.

We suggest doing this in one sitting to ensure all data is saved properly. Depending on the number of pets and amount of detail, completion may take 30-60 minutes.

This page is a detailed guide to setting up your Precise Petcare account with Serenity Pet Care Professionals LLC. This page is ONLY a guide for creating your account. The account is designed to collect all necessary information for any of our services. Even if you do not currently need a particular service (vacation care, dog walking, etc.), please fill out the form in full.

The link below will take you to the portal

New Account Information

This is the first page you will see when creating an account. At the top of the screen you will see a box that reads:

Serenity Pet Care Professionals LLC clients enjoy an easy to use online schedule professionally developed by Precise Petcare. As a client you can view your schedule, request services, update your info, view your billing history and more! Fill out the form below to create your Serenity Pet Care Professionals LLC account.

If you click on the “Precise Petcare” hyperlink, it will take you to the Precise Petcare website, from which you will find links to the Apple and Google Play stores to download the app! You can also go to your app store and search for Precise Petcare. The app only works once your account log in is created. You can download the app now, but can’t use it until you’ve filled out the New Account Information.

Field name	What I’m asking for
Name	Enter your first and last name
Email Address	Enter your preferred e-mail address
Password	Enter a password of your choice
Invitation Code	Leave blank
Phone Number	Enter your preferred contact number (cell phone is best)

Once you’ve completed this step, you can either continue in your current browser or log into the app.

Dashboard

The next page you’re going to see is your dashboard. There’s a lot of information on this page. For now, pay attention to the yellow banners you see. On PC, these are towards the right top of the screen. On the mobile app or in mobile browser, these are at the top of the screen under the blue info banner.
You should see the following four banners:

My Info

This is broken into 7 categories: Details, Service Address, Additional Contacts, Homes Access, Checklists, Home Information, Veterinarian
At the completion of each category, you will select “Next” to move onto the next.

Field name	What I’m asking for
Name	The primary contacts first and last name; there is a spot later for info on your partner
Cell Phone	Cell phone number
Work Phone	Work phone number (not required)
Home Phone	Home phone number (not required)
Primary Phone	Select your preferred phone number. This number will be the default one the system shows me first. I suggest your cell.
Primary E-mail Address(es)	The e-mail to send invoices, confirmations, journal updates, etc. If you’d like to use more than one, separate them with commas (example@gmail.com, example2@gmail.com)
Communication Preferences	Chose what e-mail topics you’re open to receiving. Scheduling Confirmations are sent when I accept your requested service. Pet Care Journals are sent after every visit to update you on your pet. Important Business Updates may include price changes, weather info, service changes, etc. Marketing is advertising (not generally used).
Automatically Tip (each requested service)	You can use this to automatically apply a tip to each service. Percent will apply a percent of the cost of service, Dollars will apply a flat dollar amount to each service. Tips can also be added manually to every invoice when you pay!

Field name	What I’m asking for
Address	Street address
City	City
State	State
Zip code	Zip code
How did you hear about us?	Please tell us how you heard about us! If it was a current client or a vets office, please share their name. Google, Nextdoor, Facebook, and Events may all be other sources!

Field name	What I’m asking for
Partner Name & Phone	The name and phone number of your spouse, partner, boyfriend/girlfriend, etc. Should live in the residence.
Emergency Contact: Name, Relationship, Phone number	A contact who you trust with decisions about and care for your pet in the event of emergency where you cannot be reached and for any reason I cannot render service. Should be somebody local who does NOT travel with you. This person should be informed that they are the emergency contact. The name (first and last), relationship (parent, cousin, friend, etc.), phone number.
Others with Regular Home Access	Anybody who might have access to your home or yard! Lawn care, pool care, cleaning services, neighbors or family members with a key.
Partner E-mail Address(es)	The e-mail address of your spouse, partner, boyfriend/girlfriend, etc.

Field name	What I’m asking for
Lockbox/Door Code	If you have a keypad lock, this is the place to enter the lock code. If you are using a lock box for your house key, this is the place to enter the lock box code. If you are asking me to use a garage pin pad, this is the place to enter the garage code.
Home Alarm System	Please select yes or no. If yes: Provide alarm company name and phone number (in case of any issue of malfunction) Provide location of alarm panel (be as specific as possible) Provide the password if I should need to speak with the alarm company (malfunction or accidental trigger) Provide the code and directions to arm and disarm the alarm Please note that if I do not have this info and there is an alarm issue, it will count towards your visit time. If I do not have this info and the alarm company sends the police, I cannot enter the home until they arrive.
Home Camera System? Indoors or outdoors?	Indicate yes or no regarding the use of security cameras. If yes, indicate indoors or outdoors, and location. This is done to verify that cameras are NOT kept in bathrooms or the space you’re asking the sitter to sleep.
Home Access/Parking Notes	Any doors that stick or don’t latch properly, garage openers that don’t always work, gates that are prone to issues, door you prefer I enter the house through, etc. Anything quirky to know about accessing your home. Any place you specifically ask that I do or do not park.

Field name	What I’m asking for
House Checklist	Select appropriate fields
Drop-in Visit Checklist	Select appropriate fields
Overnight Checklist	Select appropriate fields

Field name	What I’m asking for
Type of Fencing	Indicate if you have no fence, a standard (wood/PVC/chain link) fence, invisible fence, or electric fence
Trash/Recycling (inside)	Please provide the location of your indoor trash and recycling cans (be as specific as possible)
Trash/Recycling (outside)	Please provide the location of your outdoor trash and recycling cans (be as specific as possible)
Trash/Recycling Pickup Day(s)	Select the day(s) that your trash and recycling are picked up. Over long stays, I may put cans down the evening before the indicated day.
Pet Waste Disposal	Please indicate where pet waste is disposed of and how it is collected. If you have cats, please specify how many litter boxes you have and where they’re located. If you have multiple species, indicate for each one. For example: bag poop on walks, put in outside trash; use rake and pan on porch to pick up yard and bag, put in outside trash; scoop cat litter into litter genie, change bag if full; do not worry about picking up poop in yard; use bags to pick up poop in yard and put in bucket near gate. Be specific!
Cleaning Supplies	I may need to clean up muddy dogs, urine, feces, spilled food/liquid, vomit, etc. Please tell me what you use and where it is kept. This may include vacuum, broom, mop, disinfectant, paper towels, chlorox wipes, pet urine eliminator, towels and rags.
Breaker Box	Please provide the location of breaker box (incase of electrical issue, tripped switch, etc). Also welcome to provide contact info for property management/preferred electrician.
Water shutoff	Please provide the location of the main water shut off (incase of flooding, broken pipes). Also welcome to provide contact info for property management/preferred plumber.
Thermostat Location & Instructions	Please provide location of thermostat and any necessary directions of operating it. Generally this is not needed, but may be adjusted if the home is uncomfortably hot or cold (for example, colder than 66 or hotter than 76).
TV/WiFi Instructions	Please provide WiFi name and password. This is used for the business phone (to send updates) and laptop (during overnight stays). If there is anything specific to know about operating the TV (multiple remotes, sound systems, etc.), please indicate here.
Pet Carriers	If applicable, indicate where pet carriers are kept in case of emergency (hard crates, soft crates, seat belt adaptors/car seats, etc).
Additional Supplies	Location of pet beds, crate, litter box, small animal cages, etc.
Sleeping Location for Overnight Services	Please indicate where I will be sleeping if overnight services are requested (even if you are not booking overnight care now, if you think you ever might, please specify). If you never intend to book overnight care, please fill out NA.
House Notes	This is a spot to tell me about anything else in the home you think I should know about! Please note any rooms in the house which pets are NOT allowed in, any furniture pets are NOT allowed on, etc.
Limitations on Food Preparation?	Please let me know if there is any food you ask me NOT to eat or prepare in your home. If you keep kosher, vegan/vegetarian, have severe food allergies, etc.

Field name	What I’m asking for
Vet Practice, Name	The vet your pets have seen most recently. You can scroll through the ones previously entered and select one, or select “NEW” and enter the information for the clinic.

Pet(s)

Each pet will need to be added to the system individually. ALL pets in the home MUST be included in the profile, including birds, reptile, fish, and small mammals.
**Not all of these fields will be asked for with all animals; this should be every possible field you’ll see.
This is broken into 5 categories: Details, Additional, Notes, Medical, Veterinarian.
At the completion of each category, you will select “Next” to move onto the next.
Please enter a value in EVERY field, INCLUDING VACCINATIONS. Failure to do so will result in the loss of data, even if you save, and the profile will need to be restarted.

Field name	What I’m asking for
Name	The name of the pet you’re providing information on
Animal	The species of the pet you’re providing information on (dog, cat, fish, etc.).
Breed/Type	The specific breed of the pet you’re providing information on (Bulldog, Yorkshire terrier, mutt, domestic short hair, Siamese, Betta, Goldfish, etc.).
Born/Age	The estimated or exact age of the animal you’re providing information on. Please include at least a year in order to estimate age if exact date of birth is unknown.
Checklists	Please select all applicable fields, especially pertaining to pet behavior. While we make a point to keep people and other animals away from pets when we are walking or in the yard, it is always best to know in advance of any potential triggers.

Field name	What I’m asking for
Color/Marking	Indicate the color of the pet you’re providing information on, and pattern if applicable (black, white, tripoint, brindle, dapple, etc.)
Gender	Indicate sex of the pet you’re providing information on.
Spayed/Neutered	Indicate whether the pet you’re providing information on is altered or intact.
Weight	Indicate the approximate weight of the pet you’re providing information on.
My Pet Stays	Indicate where the pet you’re providing information on stays when alone in the house.

Field name	What I’m asking for
Personality	Describe your pets personality to us. Energetic, anxious, reserved, slow to warm up, feisty, selective, etc.
Pet Routine & Time Used to Being Alone	Describe your pets daily routine in general detail; you’ll fill out specifics of walking and feeding later on. Do specify how long your pet is comfortable being alone. Example: up around 7, walk, breakfast, crated while we work (2-7 hours), walk, hanging out after work, dinner, bed. Sometimes we practice training or he gets a frozen marrow bone for enrichment.
Walking Routes, Type & Location of Gear	Indicate what tools are used to walk your dog (front clip harness, flat collar, martingale collar, prong collar, standard leash, retractable leash, etc.) and where they are kept (next to front door, in garage, etc.). Describe the length of walk your pet is used to (10/20/30 minutes) and approximate walking path.
Fears, Anxieties, Triggers, Etc.	Describe anything which might stress your pet out or cause unpredictable reactions, and describe the reaction. Fireworks, thunder, hats, men, children, small animals, birds, bicycles, sunglasses, rapid movement, raised arms, etc. Barking, lunging, bolting, herding, biting, etc. PLEASE BE AS SPECIFIC AS POSSIBLE so we can keep things safe and stress free.
Other Behavioral Notes	Describe anything else which we should know about your pets behavior. If they only eat with a release word, if they have a history of fence hopping or killing rodents, etc.
Brand of Food & Storage Location	Describe the brand and formula of food you feed, and where it is kept. PLEASE BE AS SPECIFIC AS POSSIBLE in the event that we need to buy food while you’re away.
Feeding Practice, Time & Portion	Indicate how your pet is fed (specific times vs free feeding), when, and how much.
Food Allergies & Sensitivities	Describe any known food allergies and sensitivities. Sitters may bring treats to promote positive reinforcement of comments, positive association with the sitter, or enrichment.
Grooming Routine/Needs	Indicate what amount of grooming your pet is used to at home (brushing, bathing, clipping of nails, clipping of coat, etc.), and at what frequency (daily, weekly, monthly, etc.), as well as where grooming tools are stored.
Grooming Aversions/Problems	Describe any problems your pet has will grooming. This may include trouble with the feet, nails, face, ears, brushing, detangling, general aversion, etc.
Training Commands, Rewards, Corrections	Describe the commands your pet readily knows. Be specific about verbal cues, and describe hand gestures if there are any. Indicate how commands are rewarded (treats, toys, attention) and any correction of misbehavior.
Favorite Toys & Treats	Indicate if your pet has any particular favorite toys or treats.

Field name	What I’m asking for
Vaccinations	Please add all of the vaccinations your pet has received, the last date of vaccination, and the due date. You CAN enter expired vaccines. This information MUST be had in the event that there is ever an accident resulting in a bite.
Microchip Company & Number	Indicate microchip company and number
Medical Concerns	Describe any health conditions your pet has (including current conditions and past surgeries) as well as any medications or restrictions. Please list medication names, doses (ex 1 50mg pill, 1/2 100mg pill), and times.

Field name	What I’m asking for
Veterinarian	The vet your pets have seen most recently. This will autofill with the vet your chose when completing “My Info”. If for any reason this pet sees a different veterinarian, please select the proper clinic.

Once you’ve added each of your pets, you’re ready to go!

You can revisit any of this information at any time under the Petcare header. Services can be requested in the My Schedule header (you can adjust the dates showing using the toolbar button that looks like a little calendar). Invoices and payments can be viewed under the Billing header. The Photos header will contain the pictures we take of your pets, and any messages sent in the portal will be in the Messages header.